“It’s life, but not as we know it. Digital humans are AI-powered, lifelike personas that can see, hear and understand you, your staff, patients or customers, meaning they can recreate “real” human conversations. Today, they exist in both the physical world through kiosks (in settings like retail stores to help cut down on check-out queues) and digitally on web browsers and mobile operating systems, where they can serve virtually infinite numbers of customers at once. Sitting behind the digital human is an AI platform that determines behavior, EQ and speech in real-time, so conversation can flow naturally, as it tends to in real life. The digital human can easily connect to another “brain” to share knowledge, whether that’s a chatbot, NLP or even a human directly supervising their learning. Importantly, digital humans embody the personality, voice, and nature of the brands they work for. They can show emotions like happiness, empathy, warmth, and friendliness – they can crack a joke or show support through their actions, tone, and body language. All of this is done for a better, more engaging, and personalized experience. By being a consistently human touchpoint throughout the customer journey, digital humans can build valuable emotional connection between the brand and the user in a way that’s becoming a rarer commodity in a digital world.” Deloitte